The XL Commerce Support Center
provides answers to many common
technical support questions, and
well as offering access to our
user forums and product
documentation.
Frequently Asked Questions
The XL Commerce
Frequently
Asked Questions cover a
variety of questions. Licensing
issues and answers to basic
product questions are accessible
without login.
User Guide
The XL Commerce User Guide is
available in the Site Manager to
registered customers and 14-day
free trial users. The User Guide
provides guidance on building
your store with XL Commerce, and
detailed explanations on how to
use XL Commerce advanced
features in your store.
Interactive
Support Services
User Forum
The XL Commerce
User Forum is ideal for
exchanging information, tips,
and techniques with the broad XL
Commerce community. XL Commerce
team members participate in the
forum; however, there is no SLA
(Service Level Agreement) for
technical support questions.
Sales Support
If you need assistance while
evaluating XL Commerce before or
during your 14-day free trial,
please contact our sales support
team at
sales@xl-commerce.com.
Customer Support via
Email/Web
Registered customers of XL
Commerce are entitled to receive
support via email. Submit your
question, request, issue, or
trouble ticket to
support@xl-commerce.com.
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