FREQUENTLY ASKED QUESTIONS (FAQ)

Why is XL Commerce different than other ecommerce solutions?

XL Commerce is the only e-commerce solution available for e-businesses selling to consumers (B2C), selling to other businesses (B2B), as well as associations engaged in selling products and services to their membership.

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Why is XL Commerce different than other e-commerce software?

While basic shopping carts only allow you to add a buy button to a product list and force you to use their templates, XL Commerce e-commerce software is easily customized to match your 'look & feel', and XL Commerce already has all of the tools necessary for professional online sales built in.

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Do I need a Merchant Account to use XL Commerce?

You do not need a merchant account to open a store with XL Commerce ecommerce software. XL Commerce is fully integrated with several payment processing options.

If you wish to accept credit cards you DO need a merchant account. It is a good idea to accept credit cards in your online store, since 85% of all online purchases are made with credit cards! XL Commerce is compatible with several major, reputable merchant account providers.

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Who hosts my store?

XL Commerce offers extremely reliable e-commerce hosting services in our secure hosting facility. Or, you may purchase XL Commerce software and host your store on your servers.

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Are there any commissions or other fees to be paid?

No. XL Commerce charges are flat monthly fees for e-commerce store hosting services. And if you purchase the software and host it yourself, XL Commerce is sold by the server license like other software.

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What type of security does XL Commerce provide for online transactions?

You have your choice of several different SSL certificate selections.

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How long does it take to setup my store?

Initial setup of your XL Commerce store only takes a few hours. Complete setup depends more upon the number of products you feature in your store and the complexity of your product line. Installation and support from our technical team is available.

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Will I need to contact you to make changes to my store?

No. XL Commerce provides the flexibility to make changes to every aspect of your store including colors, fonts, prices, products, categories, shipping methods, logos, discounts, graphics, payment types, product descriptions and much, much more. All modifications can be made at any time via a web browser, from any computer connected to the Internet!

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How will Internet Shoppers find my store?

You must have plans to market your site if you plan on generating online sales! Resellers, affiliates, search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.

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Do I need to know HTML to create my store?

HTML knowledge is not required to use the XL Commerce system. You do not need to understand HTML or other programming languages to build or maintain your store.

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How do I setup my XL Commerce e-commerce store?

We provide a downloadable User Guide to help get you started. You simply login to your Site Manager and set up your store. No downloading templates and figuring it out yourself like other software. We also provide support email addresses, and a variety of personal technical services are available.

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What makes XL Commerce different from the hundreds of other e-commerce providers?

The difference between us and most other providers is simple: XL Commerce is a robust e-commerce software package built and maintained by experienced business people who understand what a business requires, and who specialize in e-commerce software development.

Most "shopping cart companies" are hosting companies that "resell" e-commerce software or programmers who have developed technical rather than business e-commerce solutions.

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How flexible is XL Commerce? Can it be used with an existing web site?

XL Commerce can be seamlessly integrated into an existing web site. You may also link products from your current site to the proper location within the store. And remember, XL Commerce allows you to completely customize the look and feel' of your site to best integrate your store with your existing website.

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Do I need any other tools to get started?

XL Commerce is self-contained and is controlled by you via a web browser from anywhere on the internet at any time. You have the ability to control your e-business from any computer connected to the Internet. There is nothing to install on your computer. No plug-ins or downloads are necessary.

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Is there a limit to the number of products I can sell with the XL Commerce System?

XL Commerce offers several different levels of hosting packages, and many packages offer the ability to sell an unlimited number of products.

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What are the costs?

XL Commerce offers several affordable packages to accommodate any size business. Click here to view our hosting package details, including pricing.

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May I have my own domain name?

Your e-commerce store belongs to you and will feature your products exclusively. Your e-commerce store will be on your own domain--www.yourdomain.com.

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How am I notified of new orders?

Upon completion of an order, emails are automatically sent. XL Commerce also offers complete integration with your existing accounting or ERP system, to make your order processing even more efficient. Contact us for more information about back-end integration.

You may also log into your site and print order information. Orders and customer information data is accessible through the Site Manager, so you can search for past orders by many different criteria.

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Can my orders be sent directly to my warehouse?

YES! XL Commerce can be completely integrated with your business. XL Commerce offers complete integration with your existing accounting or ERP system, to make your order processing even more efficient. Contact us for more information about back-end integration.

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Does XL Commerce offer web design services, logo creation, and custom programming?

Yes. XL Commerce has a number of carefully selected partners who work with us under contract or who we recommend directly for these services.

XL Commerce also has a custom programming staff who will build custom features unique to your online business. Contact us to discuss your web design and programming needs.

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Can customers log into the site to view the status of an order?

XL Commerce has built in customer "My Account" pages that allows customers to log into your site to view the status of their orders.  This feature significantly reduces call volume and enhances customer support.

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